Refund and Return Policy

At Wauqle, we specialize in delivering premium, personalized, and exclusive fashion items tailored for our valued customers. Our dedication to maintaining the integrity and uniqueness of our products means we have a strict no-return and no-refund policy. However, we do offer a 12-hour window to cancel orders.

1. Personalized and Exclusive Products

All items purchased from Wauqle are personalized and tailored to meet your individual preferences. Due to the bespoke nature of our products, they cannot be resold or reused for other customers, making returns or refunds unfeasible.

2. Quality Assurance

Each product undergoes a thorough quality control process before it is shipped to ensure it meets our high standards. If you believe your item has a manufacturing defect, please contact us within 7 days of receiving your order with detailed photos and a description of the issue. Our team will assess the matter and determine if any corrective action is required.

3. Order Confirmation

At Wauqle, we encourage you to thoroughly review all aspects of your order, including size, personalization, and customization options, before making a purchase. Once an order is placed, it is non-returnable and non-refundable.

4. Exceptions

In rare cases where a manufacturing defect is identified, we may offer a repair or replacement at our discretion. This does not apply to damages caused by misuse, improper care, or general wear and tear.

5. Shipping Errors

If you receive an incorrect item due to a mistake on our part, please notify us within 7 days of receipt. We will promptly correct the error by sending you the correct item at no additional cost.

6. Contact Us

Your satisfaction is important to us, and we’re here to address any concerns you may have. For questions or assistance, please reach out to our customer support team at support@wauqle.com.

7. Policy Updates

This policy is subject to change without prior notice. Please review it periodically to stay informed about any updates.

By placing an order with Wauqle, you agree to this Refund and Return Policy. Thank you for understanding and for choosing Wauqle for your exclusive fashion needs.